Impacting the Customer Experience:
An Innovative Perspective
December 10, 2009
3:30pm - 6:00pm
Superior customer experience provides a key competitive advantage in the increasingly commoditized global marketplace. However, many of the methods commonly used to measure customer experience offer no clear pathway for action due to the inherent limitations of the data that has traditionally been collected.
Gap International is hosting a discussion that will provide new insight and approaches in building a new level of employee performance and customer loyalty. This interactive session will explore how organizational thinking and action shape the customer experience.
The session will feature an innovative approach to generating actionable customer experience insights. Specifically, we will explore how dynamic feedback can impact your organization's understanding of the level of customer experience being delivered.
Location:
Gap International Headquarters:
700 Old Marple Road
Springfield, PA 19064
Reception and Networking
[Click Here to Register for this Event]
For more information, contact Jonathan Ortiz at 610-328-0308, or email customerexperience@gapinternational.com
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