Patient Experience Diagnostic™

Overview

Achieving your performance goals and building an exceptional hospital reputation rests on reliably delivering extraordinary patient experiences. This takes more than surveying your patients and employing tactics to increase scores. It requires creating a cooperative environment that fosters a patient-focused mindset. That environment starts with the hospital staff – who alone have the power to transform patient experience.

The Patient Experience Diagnostic™ uncovers the hidden barriers to creating outstanding patient experiences. It provides actionable insights that lead to specific interventions to instill a patient-focused mindset across an organization. Solutions become apparent when hospital system leaders gain a clear picture of how employees work together and serve their patients. A patient-focused environment allows for positive patient experiences at every touch point, transforms HCAHPS scores and increases brand loyalty and profitability.

The Patient Experience Diagnostic™ is a measurement tool that leaders leverage to build an environment that reliably delivers exceptional patient experiences. Outputs include:

• Insights into how hospital staff relate to each other and to their patients
• Visibility into the drivers of patient experience within the organization
• Identification of where and how to intervene to create exceptional patient experiences
• Direction on how to shift the organization to an experience-focused mindset