Patient experience has moved from relevant to vital. Executives recognize that a great experience leads to better patient outcomes and stronger business performance. Reputation and ratings have become patients’ leading indicators to select great providers. Patient experience is shaping the choices patients are making.
More than ever, success depends on building an organizational culture that creates unforgettable experiences. This is why most organizations are investing in efforts to improve patient experience. A leap in performance is necessary to be a leading-edge provider of choice.
Gap International’s research shows that mindset is the underlying force that pulls those efforts together and takes patient experience from good to extraordinary.
Transforming the patient experience happens from the inside out. How clinicians and employees think about colleagues and patients—their mindset—is what shapes the experience patients have.
The problem is, it is almost impossible to see a mindset as a mindset, let alone change it. Mindsets often masquerade as proven truths and facts, and are mostly unexamined. Surfacing and understanding current mindsets demystifies the source of problems and makes new solutions instantly available.
When mindsets change, behaviors change. Clinicians and employees come together in new ways. Patient experience solutions take hold, and leaps in performance follow.
Speak with a specialist.