Client Stories

IT Collaborates with Business to Impact the Bottom Line

Industry: Information Technology
Company: $5 billion Grocery Retailer
Executive: CIO
Team: CIO's 9-member Executive Team

Situation

The CIO wanted the Information Technology function to be a fully contributing partner of the enterprise that added income directly to the bottom line of the business.

Among the objectives were:

• Improve information system performance without adding costs
• Minimize system disruptions when adding new stores
• Establish a more collaborative relationship with the business to implement IT initiatives

In partnership with Gap International, the CIO and his team developed a breakthrough strategy to make IT a key driver of the enterprise's success. Building and implementing strategies and plans for effectiveness, the CIO and business unit now strategically utilize technology assets over the long term.

Results

• Information Technology successfully partnered with the business, contributing $2 million to net income in the first year.
• Velocity: Job cycle times were reduced dramatically. A test system was installed in record time, and the completion rate of objectives increased by 60 percentage points.
• The help desk transformed into a benchmark for positive customer experience.