Delivering breakthrough performance in every major metric

Industry: Manufacturing
Company: FORTUNE 500 global manufacturer
Executive: CEO
Team: CEO leadership team, business and functional unit heads and extended leadership teams

Situation

The enterprise had grown by acquisition over a period of 60 years and was comprised of 27 autonomous business units. The CEO wanted to meld the organization into a single entity aligned around a common future. He partnered with Gap International to develop a strategy for extraordinary performance and an enterprise-wide structure to fulfill it, beginning the work with the senior leadership team and extending it into various business units.

Gap International's methodology for causing new thinking and extraordinary performance was introduced by Gap consultants and company executives to thousands of employees in cross-functional teams within the corporation in sessions of 100 people each. The teams included senior executives, plant leaders, machine operators and union officials who were able to open their minds to one another, let go of mental blocks that hampered performance, and create plans and actions that made an immediate difference in the business. The sessions were supplemented by individual and team coaching to establish a mindset for exceptional performance over time.

The business delivered its best performance in five years in nearly every metric.

Return on Investment

• The OSHA Recordable Incident Rate dropped 57 percent from the preceding five-year average of 7.06 to 3.0.
• Four years of flat or declining revenues were reversed with an 18 percent increase over two years.
• A three-year decline in income from operations was reversed with a 50 percent increase over two years.
• Return on net assets achieved investment grade for the first time in three years, increasing by nearly 65 percent over two years.
• The return on investment in the Gap International initiative was more than 1,400 percent, based on the increase in the company's income from operations over two years.

CONSULTING  |  LEARNING  |  DIAGNOSTICS  |  CLIENTS  |  SCHEDULE  |  INSIDE GAP  |  CONTACT
©2003-2006 Gap International, Inc. All Rights Reserved.Terms of Use  |  Privacy Statement