IT Collaborates with Business to Impact the Bottom Line

Industry: Information Technology
Company: $5 billion Grocery Retailer
Executive: CIO
Team: CIO's 9-member Executive Team

Situation

The CIO wanted the Information Technology function to be a fully contributing partner of the enterprise that added income directly to the bottom line of the business.

Among the objectives were:

• Improve information system performance without adding costs
• Minimize system disruptions when adding new stores
• Establish a more collaborative relationship with the business to implement IT initiatives

In partnership with Gap International, the CIO and his team developed a breakthrough strategy to make IT a key driver of the enterprise's success. Building and implementing strategies and plans for effectiveness, the CIO and business unit now strategically utilize technology assets over the long term.

Return on Investment

• Information Technology successfully partnered with the business, contributing $2 million to net income in the first year.
• Velocity: Job cycle times were reduced dramatically. A test system was installed in record time, and the completion rate of objectives increased by 60 percentage points.
• The help desk transformed into a benchmark for positive customer experience.

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